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Thank you for using our website. If you have any questions about these terms and conditions, please contact us.
Terms and Conditions
1. Introduction
Welcome to our website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website.
2. Intellectual Property Rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. All these intellectual property rights are reserved.
3. License to Use Website
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- Republish material from this website (including republication on another website).
- Sell, rent, or sub-license material from the website.
- Show any material from the website in public.
- Reproduce, duplicate, copy, or otherwise exploit material on this website for a commercial purpose.
- Edit or otherwise modify any material on the website.
- Redistribute material from this website, except for content specifically and expressly made available for redistribution.
4. Acceptable Use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent.
5. Restricted Access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the user ID and password are kept confidential.
We may disable your user ID and password at our sole discretion without notice or explanation.
6. User Content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material, and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
7. No Warranties
This website is provided “as is” without any representations or warranties, express or implied. We make no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, we do not warrant that:
- This website will be constantly available, or available at all.
- The information on this website is complete, true, accurate, or non-misleading.
8. Limitations of Liability
We will not be liable to you (whether under the law of contact, the law of torts, or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
- To the extent that the website is provided free-of-charge, for any direct loss.
- For any indirect, special, or consequential loss.
- For any business losses, loss of revenue, income, profits, or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if we have been expressly advised of the potential loss.
9. Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit our liability in respect of any:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation on the part of us.
- Matter which it would be illegal or unlawful for us to exclude or limit, or to attempt or purport to exclude or limit, its liability.
10. Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities, and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
11. Breaches of These Terms and Conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website, and/or bringing court proceedings against you.
12. Variation
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
13. Assignment
We may transfer, sub-contract, or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract, or otherwise deal with your rights and/or obligations under these terms and conditions.
14. Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
15. Entire Agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
16. Law and Jurisdiction
These terms and conditions will be governed by and construed in accordance with the laws of the jurisdiction in which our company is based, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
Thank you for using our website. If you have any questions about these terms and conditions, please contact us.
Privacy Policy
At Emerald Exotic Naturals, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
We collect personal information such as your name, email address, shipping address, payment details, and any other information you provide when you make a purchase or sign up for our newsletter. We also collect non-personal information such as your IP address, browser type, and browsing behavior on our website.
How We Use Your Information
We use your personal information to process your orders, provide customer support, and send you updates about your order. We may also use your information to improve our website, personalize your shopping experience, and send you promotional offers and newsletters if you have opted in to receive them.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to fulfill your order, comply with legal requirements, or protect our rights. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored on secure servers and is protected by industry-standard encryption technologies.
Your Rights
You have the right to access, correct, or delete your personal information at any time. You can also opt out of receiving promotional emails from us by following the unsubscribe link in any email you receive.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at : emeraldexoticnatural@gmail.com
Return Policy
We want you to be completely satisfied with your purchase from Emerald Exotic Naturals. If you are not happy with your product, you may return it within 30 days of receiving it for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Return Process
1. **Contact Us**: Please contact our customer service team at : emeraldexoticnatural@gmail.com
to initiate a return and receive a Return Merchandise Authorization (RMA) number.
2. **Prepare Your Return**: Pack the item securely in its original packaging, including all tags and accessories. Include a copy of your receipt and the RMA number.
3. **Ship Your Return**: Send your return to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
If you wish to exchange an item, please contact our customer service team to arrange the exchange. We will ship the new item once we receive and inspect the returned item.
Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. Please contact us if you have any questions about the eligibility of your item for return.
Contact Us
If you have any questions about our return policy, please contact us at
Feel free to reach out if you need any further assistance!
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